Payment: We accept major credit cards such as Visa, Master, American Express, and Discover; we also accept PayPal.
Shipment: We usually ship out your item(s) within 1-2 business days after your payment is cleared. We ship via USPS priority mail or UPS ground service at free shipping to the buyer. Extra shipping cost is needed to pay by the buyer if express service is needed.
Returns: Customer satisfaction is our top priority, and we try our best to improve our product quality and customer service. In case the item you received does not fit, or if you are not satisfied with the item you purchased, you can send it back for refund. Here below is our product return procedure:
- The Buyer must notify the Seller and return the item within 30 days after receipt of the item.
- Item must be returned in its original condition with labels, tags, etc. attached
- A 15% restock fee will be applied for items returned not in its original condition or beyond the 30 days period, and for all free shipping items.
- Returns may not be accepted if suit worn or damaged
- The Buyer is responsible to send the item back to the Seller
- Refund will be made within 7 days after returned item is received.
- Return address: Menswear eCollection 14436 Valley Blvd City of Industry CA 91746 Tel: 1-909-4681112
Customers who need to exchange for a different size or item need to check our current listing and buy a new item, and returned the item purchased for refund.
We guarantee our product quality. In the event that you receive a wrong item or a defective product, you need to notify us immediately and we will send you a USPS or UPS shipping back label. You need to send the package back promptly after receive the label. Our quality control department will inspect the return package carefully. After verification of the wrong or defect item, we will refund the total of your payment. We will not assume any further responsibilities due to the mistake or product defect.
Any questions? Please read our Questions and Answers page for frequently asked questions or write us anytime at email@example.com. We are always ready to answer your questions to our best knowledge and will response promptly.